Refund Policy

You may request a refund within 30 days of your purchase date. Approved refunds are returned to the original payment method.

Because course material is delivered digitally and immediately, refunds on the online Level 1 course are available while you have completed less than half of the modules and have not downloaded your completion certificate. If you have finished the course and claimed your certificate, the program has been delivered in full.

Seats are fully refundable up to 7 days before the session date, and are always refundable within 30 days of purchase if the session has not yet taken place. If we cancel or reschedule a session and no alternative date suits you, you receive a full refund regardless of timing.

Cancel at any time from your account; billing stops immediately and access runs to the end of the paid period. If you cancel within 30 days of a charge and have not used the membership in that period, contact us for a refund of that charge.

Merchandise is made to order. Return requests are accepted within 30 days of delivery for unworn, unwashed items in original condition, and always for items that arrive damaged, defective or incorrect — send a photo and we will replace or refund without requiring a return. See the shipping, delivery & returns page for return addresses and timings.

1. Sign in and open Request a refund, or email foluwa.rewane@irondefencesecurity.ca with your order number.
2. We review and respond within 3 business days.
3. Approved refunds are processed by Paddle.com Market Ltd, our Merchant of Record, and typically reach your account within 5–10 business days depending on your bank.
4. You can follow the status at any time on your refund status page.

When a refund or chargeback is confirmed, course access for the refunded purchase ends automatically and any certificate issued for it is withdrawn. Corporate licence seats that are refunded are released back to the organisation's pool.

Billing enquiries can be raised with Paddle, our Merchant of Record, or directly with us at foluwa.rewane@irondefencesecurity.ca. This policy sits alongside our terms & conditions.